Terms & Conditions

Sections Include:

• Ordering and Payment
• Shipping Charges
• Tax Charges
• Damaged Goods
• Faulty Goods
• Delayed or Missing Orders
• Non-Delivery of Orders
• Returns Policy
• Returns Policy for Motorcycle Batteries
• Contacting Us
• Privacy Statement
• WatchBattery UK Ltd Offers Email
• Trademarks
• Disclaimer
• Customer Support and Service

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Ordering and Payment

Ordering from us is simplicity itself.

Select the product you want to purchase and click the ‘Buy Now’ button and your shopping cart is displayed. By default a quantity of 1 is added to your shopping cart. The quantity can be changed before you click the ‘Buy Now’ button or when the shopping cart screen is shown.

At this point you can continue shopping and add more items, remove items, or you can click the ‘Proceed to Checkout’ button.

After clicking the ‘Proceed to Checkout’ button you will be presented with the option of creating an account, signing in to an existing account or continuing directly to Checkout without creating an account with us.

The Checkout procedure will ask for delivery and billing information and shipping options. When you have provided these you can review your entire order and confirm that you have everything you need.

You then select the type of card you will pay with and enter the card details on the RBS WorldPay secure server site.

Your credit card details are encrypted and held on a secure server by RBS WorldPay whilst the transaction is being processed. We do not have access to your credit card details at any point during or after the transaction process.

We receive your order details via RBS WorldPay within minutes of your order being placed and we endeavour to process and despatch all orders received before 3.30pm on the same day. Over 90% of orders are delivered the next working day.

So you can buy in confidence that your transaction is secure and your order will be with you just as fast as we can manage.

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Tax Charges

Online-batteries.co.uk is part of WatchBattery (UK) Ltd which is VAT registered. VAT invoices/receipts are issued automatically with despatched goods. Our VAT registration number is 815935217.

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Damaged Goods

All deliveries should be inspected on arrival. If there are any signs of damage you should inform us as soon as possible but within 7 working days of receipt of the product. We will always replace damaged goods so long as you inform us within 7 working days of receipt.

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Faulty Goods

Warranted items

Where a product is covered by a manufacturer's warranty we will replace the product should it prove faulty within the first 6 months from date of purchase, providing it has been used in accordance with the manufacturer's specifications and subject to fair wear and tear. Items cannot be replaced if they have been misused or subject to accidental damage or tampered with.

If a fault develops outside the first 6 months from the date of purchase any warranty claim must be made directly to the manufacturer.

Unwarranted items

Items that do not come with a manufacturer's warranty such as alkaline batteries, watch straps and small batteries will be replaced, should they prove faulty within the first 6 months from date of purchase, providing they have been used in accordance with the manufacturer's specifications and subject to fair wear and tear. Items cannot be replaced if they have been misused or subject to accidental damage or tampered with.

We will use our discretion in offering replacement items or refunds where we believe the product has not been used within the manufacturer's specifications or where the product has been subject to excessive wear and tear or used for a purpose the product is not designed for.

Returning Faulty Items

Before returning a faulty items please contact us either by telephone (01793 778127) or using our Contact Us form to obtain a Returns Code. Please ensure that you use the correct postage (this will usually be Large Letter or Packet rate) and we recommend that you obtain a Proof of Postage Certificate from the Post Office. Items posted without this certificate are done so at your own risk.

A refund of the postage you have paid to return the faulty item will be included with the replacement goods. We will only pay for standard 2nd Class postage for returned items.

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Delivery Schedule

Orders received before 3.30pm on a working day will be despatched the same day, providing the product is in stock. You will receive an email confirming receipt of your order, provided you have supplied us with a valid email address. If the goods are not in stock we will let you know via email that there has been a delay in sending your order. We will endeavour to get these items to you within 2 weeks of receiving your order. If the delay in delivery is unacceptable to you we will cancel your order and payment or, if payment has already been processed, we will refund any payment taken once you have advised us that the product(s) are no longer required.

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Missing and Delayed Deliveries

All UK orders are sent out using the Royal Mail 1st Class post unless Royal Mail Signed For service, Special Delivery or Courier (For Motorcycle Batteries) is additionally selected during checkout.

In most circumstances your order should reach you the following working day and certainly within 48hrs, however, in times of severe weather or Royal Mail Industrial Action packages may be delayed beyond the next working day target.

If we have confirmed despatch of your order and it fails to be delivered within 7 working days then please notify us by telephone (01793 778127) or email using our Contact Us form.

We will check that your order was despatched to the correct address and no other extenuating circumstances exist to delay your order. It is unusual for items to be delayed longer than 7 working days but in our experience they do eventually get delivered and very few orders actually go missing in the post.

We will always send out replacements or provide a refund for genuinely lost items in the post. However, the Post Office will not consider an item missing until 15 working days after despatch and therefore we will usually ask you to wait until the end of this period before any further action is taken.

We will make a claim for the lost order items and we will ask you to help us in doing this by providing a written statement to say that the items have not been received by you.

A full refund of your order or a replacement order will be made should your order prove to have been lost in the post.

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Non-Delivered Orders

Please ensure that you enter a full and correct delivery address for your order. We cannot be held responsible for orders that are not delivered because a full and correct delivery address has not been provided. If the order is returned to us by the Post Office we will re-send the order to the correct address on receipt of the correct additional postage fee for redelivery. This is as follows:

*In the case of Irish Republic and European shipping charges over £2.50 in value, these include the cost of 'International Signed For' postage and cover the costs of the extra administration required for processing overseas orders. This option does not apply to the UK. Please note we are unable to accept orders for delivery outside Europe.

If you no longer require the ordered item(s) we will refund your payment less postage and packing costs incurred by us and a restocking fee of up to 20% of the total product value.

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Contacting Us

If you need to contact us we are only an email away and we endeavour to answer all emails within one working day. Please use our Contact Us form. You can write to us at the address on our contacts page. You can telephone (calls charged at standard UK national rate) on 01793-778127. If the office is not manned please leave your name and telephone number on the answer machine. We will call or email you back a response. Our business hours are 9.00am to 5.00pm Monday to Friday excluding Bank Holidays.

Please note that telephone orders will only be taken when a customer is experiencing technical problems in using the website. If we take your order by telephone we will place the order through the website using the same method as you would i.e. your payment will be made via the internet. The internet payment system we use means that your credit card details are never passed through our website but go directly to WorldPay (part of the Royal Bank of Scotland) and are completely secure.

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Offers Email

We may send our customers an occasional email detailing special offers and other product information. These emails are never sent out more frequently than once every 30 days. If you would prefer not to receive these emails from us please either follow the unsubscribe instructions in the email or contact us using our Contact Us form and we will remove your email address from our list.

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Trademarks

All company names, logos or trademarks and product names or photographs displayed in this website are the property of their respective owners. Any reproduction of the content or material on this site is strictly prohibited without prior written authorization. Copyright © 1998. All rights reserved

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Disclaimer

Whilst we try our hardest to ensure accuracy, Online-Batteries cannot be held responsible for typographical errors on this website, including but not limited to those regarding product price. Price and availability information are subject to change without notice

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Customer Support and Service

If you have a complaint about our goods, services or any other aspect of our business, you can email us using our Contact Us form. We will acknowledge receipt of your complaint within 2 working days and with this acknowledgement we will give an indication of the time we are likely to take in resolving the matter. We will keep all correspondence confidential.

Complaints and general support enquiries by telephone should be made using the following telephone number (01793-778127) weekdays, 9.00am until 4.30pm. Telephone calls to this telephone number are charged at the standard UK national rate.

These terms do not affect a consumer's statutory rights.